Effective Date: August 24, 2026

305 IT Services (“305 IT Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting our team, requesting services, or working with us as a client.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices you may have regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you contact 305 IT Services, submit a form, request support, request a quote, schedule a consultation, subscribe to communications, or otherwise interact with our business.

This information may include your name, company name, email address, phone number, job title, service address, billing information, and information related to your technology needs or service request.

We may also collect information related to your interactions with our website, including your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, date and time of access, and other usage information.

2. Information Related to IT Services

When providing IT support or managed technology services, 305 IT Services may have access to additional information necessary to perform the requested work.

This may include system information, device information, network configurations, account credentials, software information, diagnostic information, server information, user accounts, log files, and other technical data.

We access and use this information only as reasonably necessary to provide, maintain, troubleshoot, secure, or improve the services requested by the client.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to questions, inquiries, and service requests
• Providing IT services, support, maintenance, and consulting
• Preparing estimates, proposals, and service recommendations
• Scheduling appointments and communicating with clients
• Processing payments and maintaining billing records
• Managing client relationships and service agreements
• Troubleshooting technical issues
• Monitoring and maintaining technology systems when authorized
• Improving our website, services, and customer experience
• Protecting our systems, clients, and business from fraud or security threats
• Sending service-related notices and administrative communications
• Sending marketing communications where permitted
• Complying with legal, regulatory, or contractual obligations

4. Website Forms and Communications

When you submit information through a contact form, quote request, support form, or other feature on our website, we may use the information you provide to respond to your request and communicate with you about our services.

Please avoid submitting highly sensitive information through general website forms unless specifically requested and an appropriate secure method has been provided.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to understand how visitors interact with the website and to improve performance, functionality, security, and marketing.

These technologies may collect information such as your IP address, browser type, device information, pages visited, time spent on pages, traffic source, and actions taken on the website.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain website features.

6. Analytics

We may use third-party analytics services to better understand website traffic and visitor behavior.

These services may collect information about how visitors access and use our website. Information collected by third-party analytics providers is also subject to their respective privacy policies and terms.

7. Marketing Communications

We may use information you provide to send updates, service information, promotional messages, or other marketing communications where permitted by applicable law.

You may opt out of promotional emails by using the unsubscribe option included in the communication or by contacting us directly.

Even if you opt out of marketing communications, we may continue to send transactional, administrative, security, billing, or service-related communications when necessary.

8. How We Share Information

305 IT Services does not sell personal information to third parties for their independent marketing purposes.

We may share information with trusted service providers, vendors, contractors, or technology partners when reasonably necessary to operate our business or provide services.

These parties may include hosting providers, cloud platforms, software vendors, cybersecurity providers, payment processors, telecommunications providers, email providers, analytics platforms, and other technology service providers.

We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, security, property, or safety of 305 IT Services, our clients, or others.

9. Third-Party Services

Our website and IT services may rely on third-party platforms, software, applications, cloud services, hardware providers, security vendors, and other technology companies.

When you interact with a third-party service, that provider may collect or process information according to its own privacy policy and terms.

305 IT Services is not responsible for the privacy practices, security practices, or content of third-party websites, applications, or services.

10. Payment Information

If you make payments for services, payment information may be processed by a third-party payment processor, financial institution, or billing provider.

305 IT Services may receive transaction information such as payment status, invoice details, and limited account information, but we may not directly store complete payment card information when payment processing is handled by a third-party provider.

11. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, electronic communication, cloud platform, storage system, or cybersecurity measure can guarantee absolute security.

Users and clients are responsible for using appropriate security practices, including strong passwords, multifactor authentication where available, secure networks, and appropriate access controls.

12. Client Credentials and System Access

In certain circumstances, clients may provide 305 IT Services with usernames, passwords, authentication information, administrative access, or other credentials required to perform IT services.

We will use such access only as reasonably necessary to perform authorized services.

Clients should revoke or update credentials when access is no longer required and should notify 305 IT Services promptly if they believe credentials or accounts may have been compromised.

13. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, comply with legal or contractual obligations, resolve disputes, enforce agreements, or support legitimate business operations.

Retention periods may vary depending on the type of information, the nature of the client relationship, and applicable legal or operational requirements.

14. Data Backups

Information may remain in system backups for a period of time after it has been removed from active systems.

Backup data is generally maintained for security, disaster recovery, and business continuity purposes and may not be immediately accessible for individual deletion requests.

15. Your Privacy Choices

Depending on applicable law and your location, you may have certain rights regarding your personal information.

These may include the right to request access to personal information we maintain about you, request corrections, request deletion, or ask questions about how your information is used.

To submit a privacy-related request, please contact us using the information provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

16. Do Not Track Signals

Some web browsers allow users to send “Do Not Track” signals. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests.

You can manage certain tracking technologies through your browser, device, or cookie settings.

17. Children’s Privacy

Our website and services are intended for businesses and adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 through our website. If we become aware that such information has been collected, we may take reasonable steps to delete it.

18. Links to Other Websites

Our website may contain links to websites, platforms, software providers, or other online services operated by third parties.

We are not responsible for the privacy practices or content of those third-party websites. We encourage users to review the privacy policies of any third-party websites they visit.

19. Business Transfers

If 305 IT Services is involved in a merger, acquisition, sale, restructuring, financing, transfer of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, technology, or applicable requirements.

When changes are made, the updated Privacy Policy will be posted on this page with a revised effective date.

We encourage visitors to review this Privacy Policy periodically.

21. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or information we may maintain about you, please contact:

305 IT Services
[Business Address]
[City, State ZIP]
[Phone Number]
[Email Address]